Service Writer/Warranty Administrator (Bobcat of the Peace)
Grande Prairie, AB, Canada
Full Time
Bobcat of the Peace- (11437 97 ave.)
Mid Level
Bobcat of the Peace, a division of Rentco Equipment Ltd., is a fast-paced local company with over 60 years of dedicated service to Grande Prairie and the Peace Country. As a leading dealership, we specialize in Bobcat, Develon Heavy Equipment, Bobcat forklifts, Precision Trailers, and Grasshopper products. Our robust sales and service teams, coupled with a comprehensive parts inventory, ensure exceptional support for our valued customers
We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service department.
As the Service Writer/Warranty Administrator, you are responsible for:
You have the following skills and experience:
Bobcat of the Peace offers:
We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service department.
As the Service Writer/Warranty Administrator, you are responsible for:
- Greeting and working with customers to determine mechanical issues, schedule appointments, and create work orders
- Obtaining, verifying, and validating that correct information is in our Point of Rental system (serial/VIN numbers, equipment hours, company, contact, phone numbers)
- Providing excellent customer service by providing updates on service progress via telephone or Kenect
- Escalating customer complaints and service issues to the attention of the Service Manager
- Completing warranty paperwork for submission to dealer in accordance with their requirements
- Verifying warranty and service contract coverage and ensure all correct documentation is in place for submission within 14 days of completion
- Working with Heavy Equipment Technicians to get accurate information for stories to bill customers and create estimates
- Closing work orders and complete payments when customers pick up serviced equipment
- Creating and complete Purchase Orders for outside purchases
- Assisting with parts and inventory when required
You have the following skills and experience:
- Intermediate computer skills
- Ability to communicate verbally and in writing
- Ability to use problem-solving skills to troubleshoot mechanical issues
- Strong organizational and time management skills
- Excellent customer service skills
- Previous experience with warranty policies and procedures
Bobcat of the Peace offers:
- Competitive wages (pay for this position starts at $24.00/hr)
- Comprehensive benefits
- RRSP/DPSP program
- Stable, year-round work with great hours
- Employee Discount
- Promote from within policy
- Employee referral bonus
- Fantastic team to work with
- Monthly cake days to celebrate birthdays and work anniversaries
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